Return and Refund Policy

At ATOMALVA, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order, subject to the applicable supplier's return requirements and any rights provided by applicable law.

To qualify for a standard return, products must be unused, undamaged, and in their original packaging, with all original labels, seals, and accessories intact where applicable.

For hygiene and safety reasons, beauty, skincare, haircare, and personal care products must generally remain unopened and sealed to qualify for a change-of-mind return, unless applicable law requires otherwise.

These conditions do not limit any rights customers may have regarding defective, damaged, incorrect, or misrepresented products.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact our customer support team as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and its packaging when relevant.

We will review your request and work toward an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

3. How to Request a Return

To initiate a return, contact ATOMALVA customer support with your order number and the reason for your request.

Because some products are shipped directly by third-party suppliers, return addresses and instructions may vary by product.

Please wait for our return authorization and instructions before sending any item back. Products sent to an unapproved address may experience processing delays.

Eligible products must be returned within the applicable return window specified in the instructions provided to you.

4. Return Shipping Costs

For standard returns due to a change of mind or ordering the wrong product, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly shipped items, ATOMALVA will review the circumstances and provide appropriate instructions regarding return shipping and available remedies, in accordance with applicable law.

Original shipping charges and any other fees will be handled according to the circumstances of the return and applicable legal requirements.

5. Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

The time it takes for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

If your refund has not appeared within the timeframe communicated to you, please contact your payment provider or our customer support team.

6. Exchanges

Exchanges are subject to product availability and the supplier's policies.

If a direct exchange is unavailable, we may offer a return and refund for an eligible item so that you can place a new order for the desired product.

Damaged, defective, or incorrect items will be handled in accordance with the remedies applicable to the circumstances.

7. Non-Returnable Items

Products that have been used, opened, or had their hygiene seals broken may not qualify for a standard change-of-mind return where permitted by applicable law.

Other exclusions may apply depending on the product category, supplier requirements, and applicable legal obligations.

Nothing in this policy excludes or restricts any mandatory consumer rights.

8. Orders from Multiple Suppliers

Some ATOMALVA orders may contain products fulfilled by different suppliers.

As a result, items from the same order may arrive in separate packages. Return instructions and processing times may also differ between products.

Please contact us before returning items from an order containing products from multiple suppliers.

9. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been submitted to a supplier for processing or shipment.

If an order can no longer be canceled, the applicable return policy and consumer rights will apply.

10. Contact Us

For return, exchange, or refund inquiries, please contact ATOMALVA customer support through the contact information provided on our website.

Please include your order number so we can assist you as efficiently as possible.

ATOMALVA reserves the right to update this policy when necessary, subject to applicable law. The policy in effect at the time of purchase will apply to the extent required by law.